Just Ask Jackie LLC ("JAJ," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://www.justaskjackie.co (the "Site"), contact us, book a consultation, purchase a digital product, create an account, subscribe to communications, or otherwise interact with our consulting, training and intellectual-property, concierge, or related services.
By using the Site, you acknowledge the practices described in this Privacy Policy. If you do not agree, please do not provide personal information through the Site.

1. Information We Collect
Depending on how you interact with JAJ, we may collect the following categories of personal information:

• Contact and identity information, such as your name, business or facility name, email address, telephone number, and mailing, billing, service, or delivery address.

• Account and booking information, such as login details, appointment preferences, scheduled services, consultation notes, and account activity.

• Transaction information, such as products or services purchased, amounts paid, invoice or order numbers, payment status, and limited payment details supplied by our payment processors. JAJ generally does not receive or store your complete payment-card number.

• Service and project information you choose to provide, such as business plans, facility details, licensing or compliance questions, customization instructions, files, and information needed to perform an agreed service.

• Concierge request information, such as the requested errand, appointment, purchase, pickup, delivery, recipient, location, and related instructions.

• Communications, including messages sent through forms, email, telephone, chat, reviews, surveys, or customer-support channels.

• Device and usage information, such as Internet Protocol address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from an IP address, dates and times of access, and interactions with the Site.

• Cookie and preference information, including consent choices, language, session, security, analytics, and advertising preferences where used.
   

2. How We Collect Information
We collect information directly from you when you complete a form, create an account, communicate with us, book a service, make a purchase, request customization, or provide materials for an engagement. We also collect some information automatically through cookies and similar technologies. We may receive information from service providers and platforms that help us operate the Site and deliver services, including Wix, payment processors, scheduling tools, analytics providers, communications providers, and social-media platforms when you interact with JAJ through those services.

3. How We Use Information
We may use personal information to:

• Operate, maintain, personalize, and improve the Site and our services.

• Respond to inquiries, schedule appointments, communicate about projects, and provide customer support.

• Process orders and payments, deliver digital products, provide requested services, issue invoices or receipts, and maintain transaction records.

• Perform consulting, training, customization, concierge, compliance-support, and business-development work under an applicable agreement.

• Manage accounts, licenses, download access, and the permitted use of JAJ intellectual property.

• Send administrative messages, service notices, policy updates, and, when permitted, marketing communications.

• Analyze Site performance, understand visitor use, measure campaigns, and improve content and offerings.

• Protect the Site, JAJ, our clients, and others; prevent fraud, misuse, security incidents, and violations of our Terms of Use.

• Comply with legal obligations, respond to lawful requests, enforce agreements, and establish, exercise, or defend legal claims.
   

4. Cookies and Similar Technologies
The Site is built and hosted using Wix and may use cookies, pixels, local storage, and similar technologies. These technologies may be used for essential functions, security, account sessions, preferences, performance, analytics, and, if enabled, marketing or advertising.
Where our consent tools are available, you can accept, reject, or adjust non-essential cookie categories through the Site's cookie banner. You may also control cookies through your browser settings. Blocking some cookies may affect Site features, bookings, accounts, checkout, or digital delivery. Where required by applicable law and supported by our tools, we process recognized opt-out preference signals.

5. How We Disclose Information
We may disclose personal information only as reasonably necessary for the purposes described in this Policy, including to:

• Service providers that support website hosting, forms, scheduling, customer management, payment processing, digital delivery, email, communications, analytics, security, accounting, and other business operations.

• Independent contractors or professional advisers who need information to perform services for JAJ and who are subject to appropriate confidentiality obligations.

• Third parties you direct us to contact or use in connection with a concierge request, referral, delivery, appointment, purchase, or other requested service.

• Government authorities, regulators, law-enforcement agencies, courts, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.

• A successor or potential successor in connection with a merger, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate safeguards.

JAJ does not sell personal information for money. If our future use of advertising or analytics technologies is treated as a "sale" or "sharing" under an applicable privacy law, we will provide any legally required notice and opt-out method.

6. Payments and Third-Party Platforms
Payments, checkout, bookings, hosting, account functions, and other Site features may be provided by Wix or other third parties. Those providers process information under their own terms and privacy practices. JAJ may receive transaction status, billing contact information, order details, and limited payment identifiers, but complete card or bank-account credentials are generally handled by the payment provider.

7. Data Retention
We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain licenses and business records, resolve disputes, enforce agreements, protect against fraud, and satisfy legal, accounting, tax, or regulatory obligations. Retention periods vary according to the type of information, the relationship, and the reason it was collected. When information is no longer reasonably needed, we may delete, de-identify, or securely dispose of it, subject to technical backup cycles and legal requirements.

8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, transmission, storage system, or security measure is completely secure, and we cannot guarantee absolute security. You are responsible for protecting your account credentials and notifying us promptly of suspected unauthorized access.

9. Sensitive Information and Health Information
Do not submit Social Security numbers, complete bank or payment-card numbers, passwords, medical records, diagnoses, medication lists, government identification documents, or other highly sensitive information through a general website form, ordinary email, or chat unless JAJ has specifically requested the information and provided an appropriate method. The Site is not an emergency or medical-reporting channel.
JAJ's work with assisted-living or healthcare-related businesses does not automatically make every Site interaction subject to HIPAA. When an engagement requires protected, confidential, or regulated information, the applicable written agreement and any required data-protection arrangements will govern how that information is handled.

10. Your Choices and Privacy Rights
You may unsubscribe from promotional email by using the unsubscribe link in the message or contacting us. You may manage non-essential cookies through the Site's consent tool where available. Depending on where you live and subject to legal exceptions, you may also have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to opt out of certain uses or disclosures.
To submit a privacy request, email hello@justaskjackie.co with the subject line "Privacy Request." Describe the request and the email address or account involved. We may verify your identity and authority before acting. We will respond as required by applicable law and will not unlawfully discriminate against you for exercising an applicable privacy right.

11. Children's Privacy
The Site and our commercial services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.

12. Third-Party Links and Social Media
The Site may link to third-party websites, applications, social-media platforms, or services. JAJ is not responsible for the privacy, security, content, or practices of those third parties. Review their policies before providing information.

13. Visitors Outside the United States
JAJ is based in Arizona, United States. If you access the Site from another country, your information may be processed in the United States or in other locations where our service providers operate. Applicable privacy rights may vary by jurisdiction.

14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations. We will post the updated version on this page and change the "Last updated" date. Material changes may also be communicated by another reasonable method when required.

15. Contact Us
For privacy questions or requests, contact:
Just Ask Jackie LLC
Gilbert, Arizona, United States
Email: hello@justaskjackie.co
Phone: +1 (480) 569-4443
Website: https://www.justaskjackie.co