Terms of Use

These Terms of Use ("Terms") are a legally binding agreement between you and Just Ask Jackie LLC ("JAJ," "we," "us," or "our") governing your access to and use of https://www.justaskjackie.co, related pages and features, and any content, bookings, digital products, or services offered through the website (collectively, the "Site").

By accessing the Site, creating an account, booking a service, placing an order, downloading a product, or clicking to accept these Terms, you agree to be bound by them and by our Privacy Policy. If you do not agree, do not use the Site.

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1. Eligibility and Authority

You must be at least 18 years old and legally able to enter a contract to make a purchase, book a service, or create an account. If you use the Site for a company, facility, or other organization, you represent that you are authorized to bind that organization to these Terms.

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2. JAJ Services and Website Information

JAJ offers Business & Healthcare Consulting, Training & Intellectual Property, Concierge Services, digital products, bookings, and related resources. Site descriptions are general information and may be changed. Availability, scope, timing, deliverables, fees, and responsibilities for professional services are established in the applicable booking terms, proposal, invoice, service agreement, statement of work, license, or other written agreement.

Using the Site or sending an inquiry does not by itself create a consulting, client, fiduciary, professional, or confidential relationship. A specific engagement begins only when JAJ accepts the engagement under applicable written terms.

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3. Separate Agreements

If you enter a separate written agreement with JAJ, that agreement controls for the specific service to the extent it directly conflicts with these Terms. Product-specific license terms, booking policies, invoices, and checkout disclosures are incorporated into these Terms. All other provisions remain in effect.

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4. Accounts and Accurate Information

You agree to provide accurate, current, and complete information and to update it when necessary. You are responsible for your account credentials and all activity under your account. Do not share access credentials or download links in a way that violates a product license. Notify JAJ promptly if you suspect unauthorized use.

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5. Orders, Prices, and Payment

Prices are displayed in U.S. dollars unless stated otherwise and may change prospectively. Applicable taxes, third-party charges, travel expenses, purchases made for a concierge request, shipping or delivery charges, and other approved expenses may be added where disclosed. You authorize JAJ and its payment providers to charge the payment method you select for the amount shown at checkout or otherwise agreed in writing.

An order is not accepted until payment is successfully processed and JAJ provides confirmation or begins performance. We may refuse or cancel an order for suspected fraud, pricing or description errors, unavailability, legal restrictions, or violation of these Terms. If we cancel after payment and before delivery or performance, we will provide the appropriate refund for the canceled portion.

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6. Digital Delivery and Refunds

Digital products are delivered electronically, such as by immediate download, account access, or an emailed access link. No physical product is shipped unless a product page expressly states otherwise.

Because digital content cannot ordinarily be returned after access is provided, digital-product purchases are final and nonrefundable once the download or access link has been delivered, except for a duplicate charge, an unresolved delivery or file-defect issue, or a refund required by applicable law. Contact hello@justaskjackie.co within seven days of purchase if you did not receive access or the files cannot be opened. JAJ may first provide a replacement link or corrected file.

Fees for professional, custom, consulting, training, or concierge work that JAJ has already performed or earned are nonrefundable. The treatment of unearned prepaid fees, deposits, expenses, and project cancellations is governed by the applicable written agreement.

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7. Consultation Scheduling, Rescheduling, and No-Shows

Unless a booking page or written agreement states a different rule, you may request to reschedule a consultation by giving at least 24 hours' notice. A consultation canceled with less than 24 hours' notice or missed without notice may be nonrefundable and may require a new booking fee. JAJ may reschedule when reasonably necessary and will offer a replacement time or appropriate remedy.

 

8. Digital-Product License

Unless a product page or separate license expressly states otherwise, each purchased JAJ digital product is licensed, not sold. JAJ grants the purchaser a limited, non-exclusive, non-transferable license to use the purchased materials for the internal operations of one assisted living facility only.

The license permits facility-specific customization and ordinary internal operational sharing with the purchaser's authorized personnel who need the materials for that licensed facility. The license does not permit:

• Resale, sublicensing, rental, gifting, redistribution, or transfer of the files or license.

• Sharing blank or editable templates with another facility, owner, consultant, training provider, or third party.

• Posting the files publicly, uploading them to a shared template library, or making them available through a website, social-media platform, marketplace, or file-sharing service.

• Using one purchase for multiple facilities, entities, locations, or clients without JAJ's prior written permission and any required additional license.

• Removing copyright, ownership, trademark, license, or proprietary notices.

• Representing JAJ materials as your original work or using them to create a competing product for sale or distribution.

JAJ retains all ownership and intellectual-property rights in the original and purchased materials. Customizing a document with facility information does not transfer ownership of the underlying template or content.

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9. Purchaser Responsibility for Digital Materials

JAJ materials are practical resources developed from experience and are intended to support operations and compliance efforts. The purchaser remains responsible for reviewing, completing, customizing, implementing, and maintaining the materials for the purchaser's facility, license type, services, residents, staffing, and current legal and regulatory requirements. Laws, agency interpretations, forms, and operational needs can change. Unless a written service agreement specifically includes ongoing updates or professional review, purchase of a digital product does not include customization, implementation, legal review, or continuing compliance monitoring.

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10. Regulatory and Professional Disclaimers

JAJ is an independent business and is not AHCCCS, ALTCS, the Arizona Department of Health Services (ADHS), the Centers for Medicare & Medicaid Services (CMS), a health plan, or an agent of any government agency. JAJ does not control agency decisions, inspections, approvals, licensing timelines, provider enrollment, contracting, funding, reimbursement, or business outcomes, and does not guarantee any result.

Some JAJ curriculum may be described as "ADHS-approved" only when that designation validly applies to the specifically identified curriculum. That designation does not extend to other JAJ services or products and does not mean that ADHS sponsors, endorses, or is affiliated with JAJ.

Site content and JAJ services do not constitute legal, medical, clinical, accounting, tax, financial, insurance, architectural, engineering, or other licensed professional advice unless a separate written agreement expressly states otherwise and the service is provided by a properly qualified professional. Obtain advice from the appropriate licensed professional for your circumstances.

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11. Concierge and Third-Party Services

Concierge services may involve purchases, appointments, deliveries, transportation providers, vendors, or other third parties. Unless JAJ expressly agrees otherwise in writing, third-party products and services are provided by those third parties under their own terms. You are responsible for timely approvals, accurate instructions, lawful requests, and authorized third-party costs. JAJ is not responsible for a third party's acts, omissions, availability, quality, policies, delays, or cancellations, except to the extent liability cannot lawfully be excluded.

JAJ does not provide emergency response or medical care through the Site. Call 911 or the appropriate emergency service for an emergency.

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12. Acceptable Use

You may not:

• Use the Site or JAJ materials for unlawful, fraudulent, harmful, deceptive, infringing, or abusive activity.

• Interfere with Site operation or security; introduce malicious code; scrape, probe, bypass access controls, or attempt unauthorized access.

• Impersonate another person, misrepresent authority, submit false information, or use another person's payment method without authorization.

• Copy, reproduce, republish, reverse engineer, exploit, or distribute Site content or digital products except as expressly permitted by a written license.

• Use JAJ names, logos, trademarks, testimonials, content, or materials in a way that falsely suggests endorsement, partnership, approval, or affiliation.

 

13. User Submissions

You retain ownership of materials you lawfully submit. You grant JAJ a limited right to access, copy, use, modify, and disclose those materials only as reasonably necessary to respond to you, operate the Site, perform an agreed service, comply with law, and enforce our agreements. You represent that you have authority to provide the materials and that doing so does not violate another person's rights or confidentiality obligations.

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14. JAJ Intellectual Property

The Site and its text, branding, logos, graphics, photographs, course content, curricula, policies, procedures, forms, templates, downloads, designs, selection, arrangement, and other original materials are owned by or licensed to JAJ and are protected by intellectual-property laws. Except for the limited rights expressly granted in these Terms or a separate written license, no right, title, or interest is transferred to you.

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15. Third-Party Links and Tools

The Site may contain links to or integrations with third-party websites, applications, payment processors, social-media services, or tools. JAJ does not control and is not responsible for third-party content, availability, security, terms, privacy practices, products, or services. Your use of them is at your own risk and subject to their terms.

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